To keep our momentum intact, I will reiterate below the information shared in this month’s Management Council Meeting. The frequently used pronoun “we” is deliberate to emphasize a team approach.

• We must strengthen our faith and trust in each other – with trust we can succeed.
• We must polish the “care” in caring – not only for patients/family but for our peers/colleagues.
• We must have self-respect – acting out today sadly, only labels us when tomorrow is a perfectly good and new day.
• We must respect our subject matter experts – have healthy dialogues but defer to experts.
• We are open and willing to learn new ways- health care delivery methods have changed.
• We are receptive to constructive feedback – results in positive outcome and positive work environment.
• We will be accountable – passing blame is not in our repertoire.
• We believe in ourselves as individuals – but also believe in our team, we will not act in silo.
• We MUST be successful.

Our community of patients, our fellow colleagues, Fiscal Control Board, DC Mayor, DC Health, Centers for Medicare & Medicaid, The Joint Commission and other accrediting bodies rely on us to care for patients while maintaining the highest standards. Despite our size and unique history, remember we are located in the nation’s capital, in one of the strongest countries around the globe; we must perform at a high level, we must have pride in all we do, we must be successful.
“Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do.” —Edson Arantes do Nascimento (Pelé)

Humbly and Respectfully,
Jacqueline Jacquie Payne-Borden,
Interim CEO/CNO

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